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Hotel Policies

Check-in time: 4pm
Check-out time: 11am

Minimum age for a guest to check-in at The Steamboat Grand is 18 years of age. Please feel free to contact our professional staff for additional questions or vacation planning assistance.

Parking (Charges subject to change)

Winter/Ski Season – Valet parking for guests staying at The Steamboat Grand is $30/day, underground parking $25/day, covered parking $20/day.

Spring/Summer/Fall – Valet Parking for guests staying at The Steamboat Grand is $25/day, underground parking $20/day, covered parking $15/day.

EV Charging Station now available in The Steamboat Grand underground parking garage for electric vehicles. Contact the Grand Bell staff at 970-871-5588 for more information or assistance.

Pet Policy

Service animals, specifically trained to provide a service covered under the Americans with Disabilities Act, are welcome. Emotional support, therapy, comfort, or companion animals do not currently qualify as service animals under the ADA.

Smoking Policy

For the comfort of all guests, The Steamboat Grand is a non-smoking property. A $250 deep cleaning fee will be charged for smoking in the room or on the guest balcony. Smoking is prohibited within a distance of 20 feet from outside entrances.

Quiet Hours

The Steamboat Grand observes quiet hours between 10:00pm and 8:00am, daily. Unsupervised children in the hallways after 10pm will be asked to return to their rooms. Guests are asked to observe quiet hours, even within their rooms, between 10:00pm and 8:00am.

Steamboat Grand Backyard

The Steamboat Grand has a beautiful backyard and pavilion for guest’s enjoyment. If you would like to reserve the space for a private event, please contact The Steamboat Grand Catering Department.

Pool and Hot Tubs

The pool and hot tubs are open daily (hours of operation varies seasonally) . The pool and hot tubs are available for registered guests and homeowners of The Steamboat Grand only. Outside alcohol is not permitted within the pool area under Colorado Law. Coolers with food and/or drinks are also not permitted within the pool area. Children 16 and under must be with an adult, over the age of 18, at the pool and hot tubs.

*Please note the pool and hot tubs do close in the Spring and Fall for maintenance. Contact the Front Desk for exact dates.

Fall Closure: The Pool and hot tubs will be closed for annual maintenance starting 9:00am on October 16, 2022 through October 31, 2022.

Health Club

The Health Club is open daily (hours of operation varies seasonally). The fitness center is available for registered guests and homeowners of The Steamboat Grand only. You must be at least 16 years old to utilize the Health Club.

Alcohol Policy

Due to Colorado State Law regarding Liquor Licenses outside alcohol is not permitted in or around the pool, hot tubs, fitness center, owner’s lounge, restaurants, backyard, or conference space. Alcohol must be purchased from The Cabin, The Grand Café, Poolside Bistro, or a Conference Banquet Bar.

Rollaway

Rollaway charge is $15 per night. Limit one per room. Rollaways are placed in rooms at turn-down service, between 4:00pm and 6:00pm. Please contact the front desk if you would like to have a rollaway placed in your room earlier in the day.

Cribs

Cribs are available on a first come, first serve basis. To put in a request for a crib please contact the Front Desk.

Laundry

Credit card-operated washing machines and dryers are located on the north end of the second level and are available to all guests.

Lost and Found

CLICK HERE to report a lost item.

Winter Policies (Thanksgiving – Mid April)

Winter Lodging Payment Plan

Reservations including lodging: 10% of lodging cost, plus full payment for air, travel insurance, and processing fee is due at the time of booking. Full and final payment is due 30 days prior to arrival (or 45 days prior to arrival for holiday reservations).

All other reservations (without lodging): payment for air, travel insurance and process fee is due at the time of booking; 10% of the reservation total is at time of booking, final payment is due 30 days prior to arrival (45 days for holiday reservations).

*Once paid in full, Vacation Protection Plan premiums are non-refundable. Reservations are guaranteed and non-refundable once paid in full. Policies vary by season and are subject to change.

*Payment for air, travel insurance and processing fee is due at time of booking and non-refundable.

Winter Cancellation Policy

Reservations cancelled more than 30 days prior to arrival (45 days prior to arrival for holiday reservations) forfeit initial 10% lodging deposit, airfare, travel insurance, and processing fee.  Reservations cancelled within 30 days prior to arrival (45 days prior to arrival for holiday reservations) are nonrefundable.

Processing fee, air, and travel insurance are paid in full at time of booking and therefore nonrefundable. Once your reservation is paid in full it is nonrefundable.

Summer* Policies

Summer Lodging & Package Policy

Summer Deposit Policy:

A 1 night deposit is due at time of booking with final payment due 7 days prior to arrival.

Summer Cancellation Policy:

Airfare, travel insurance, and processing fee are nonrefundable. Lodging Airfare, travel insurance, and processing fee are nonrefundable. Lodging reservations cancelled more than 48 hours prior to arrival are refundable less $25 cancellation fee, airfare, travel insurance, and processing fee (the 1 night deposit is refundable less the cancellation fee.)  Reservations cancelled within 48 hours of arrival are nonrefundable.

*’Summer’ is any time outside of the Steamboat Resort winter ski season, typically mid-April to mid-November.

General Lodging and Package Policy

One free allowable change per reservation is permitted. If multiple units are included on a reservation, canceling one or more of those units is not an allowable change and is subject to cancellation penalties. After one free allowable change, you will be assessed a $25.00 per change fee. All changes are subject to availability, our cancellation policies, and may affect package price and promotional offers.

Airline tickets are nonrefundable and nontransferable. Once the ticket is purchased, the name cannot be changed. Passenger is responsible for all change fees and/or fare increases associated with reservation changes. Pre-assigned seating is not guaranteed. We recommend passengers reconfirm their reservation directly with the airline 24 hours prior to travel. Additional restrictions may apply.

Hotel Resort Fee

The Resort Fee for The Steamboat Grand includes the following: 

  • Airline Program
  • Employee Transportation
  • Workforce Housing
  • Employee Childcare
  • Employee Meals
  • Seasonality Costs with Unemployment & Paid Time Off

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