HOTEL INFORMATION AND UPDATES TO THE WINTER 2021 SEASON

We have always placed the highest emphasis on the wellbeing of our guests and staff, and while a few things will look at little different this season, what will never change is our friendliness, our hospitality, and our commitment to making sure your Steamboat experience is unforgettable because here at The Steamboat Grand – Nothing is more important than you!

In keeping with CDC, American Hotel and Lodging Association Safe Stay, and local/state guidelines we have implemented additional measures to minimize the spread of the virus at the hotel. We kindly ask for your assistance and support in helping us provide a healthy and fun environment for all, and know that these preventative measures, procedures and protocols may change as new guidelines become available.

We encourage you to visit this site regularly for updates pertaining to hotel procedures and important and helpful information. If you have any questions or concerns, our reservation experts are available at 877.306.2628 from 8:00am to 4:30pm MST and would be happy to speak with you.

For other updates and important information regarding Steamboat Resort – i.e. lift tickets and passes, mountain operations, dining, rentals, etc., we encourage you to visit www.steamboat.com/trailforward.

Hotel Updates for the Winter 2021 Season

The Steamboat Grand Mobile App

Download our new Steamboat Grand App to Express Check-In to your reservation and get helpful hotel information right at your fingertips. Simply download the App via the QR code below or search “The Steamboat Grand” in your App Store.

Face Mask or Covering is Required

Please bring a face mask to wear in all public spaces of the hotel, resort and around the community as a part of the 5 Commitments to Containment. Those unwilling to wear a face covering will not be welcomed at the hotel or at Steamboat Resort. Learn More.

Social Gatherings are Limited

Please keep personal gatherings limited to 10 people or no more than two households. Social gatherings are limited as part of Routt County’s current public health order. Learn more. Learn More.

No Daily Housekeeping 

For your wellbeing our housekeeping staff will not be entering guests rooms while occupied. Guests can contact the front desk or submit a request through the Steamboat Grand mobile app under the “Housekeeping Request” tile if they require additional bedding, towels, in-room amenities or toiletries.

Enhanced Cleaning and Wellness Protocols 

The Steamboat Grand is committed to the health and wellness of our guests, employees and community. We are demonstrating this commitment with enhanced cleaning and protective measures for our employees and guests. For more details about our commitment visit our Wellness and Cleanliness Protocols.

BellValet and Parking Services 

Daily Bell service is available for guest luggage and bell carts will also be available for self-service. Bell carts are sanitized between each use by hotel staff.  

Valet is also available daily for $30/night. Guests can choose to park in the hotel’s underground garage for $25/night or directly across the street in the Ski Time Square parking garage for $20/night.  

Check-in 

Check-in time is 4:00pm, and to expedite the check-in process and limit touchpoints between guests and staff, guests are able to check-in via our Steamboat Grand Mobile App. Guests do NOT need to use the mobile app for check-in if they do no wish too.

All guests will still need to stop by the front desk upon arrival to receive their room keys. Plexiglass is installed to provide extra precaution and social distancing between staff and guests.

Concierge 

From 12:00pm to 5:00pm, our knowledgeable concierge staff is available daily this winter season to answer questions and assist guests with booking dining reservations or additional winter activities. Guests can visit the concierge desk on the main hotel lobby, dial extension 5526, or submit a request via email to grandconcierge@steamboat.com. Guest can also submit a request through our Steamboat Grand mobile app under the “Concierge Request” tile.

Pool and Hot Tubs 

The Steamboat Grand pool and two hot tubs currently have enhanced cleaning protocols, a reduced capacity restriction and reservations are currently required under Routt County COVID-19 mitigation. Reservations can be made up to 48 hours in advance for a 30 minute time slot.

Hours of operation are 9:00am to 8:30pm. For additional information visit HERE.

Fitness Center

The Steamboat Grand full service fitness center facility offers a complete selection of cardiovascular and weightlifting machines. Enhanced cleaning protocols and a reduced occupancy restriction is currently in place under Routt County COVID-19 mitigation. Usage is on a first come first served basis. Restrooms are available, but lockers, sauna and steam room are currently closed for your wellbeing.

Hours of operation are 6:00am to 8:30pm. For additional information visit HERE.

The Grand Spa 

The Grand Spa is open daily for the winter 2020/2021 season with enhanced cleaning procedures in place and reservations must be made at least 24 hours in advance. Please visit steamboatgrand.com/grand-spa/ for a full list of treatments and to make a reservation today. 

Dining

The Cabin restaurant, located on the main lobby level, will serve breakfast, lunch, happy hour and dinner daily. There will be no breakfast buffet this winter season and there will limited seating to comply with proper social distancing protocols. To-Go ordering is also available.

The Grand Market (formerly the cafe) will be open daily from 7:00am to 7:00pm and will offer Starbucks’ coffee drinks and a variety of salads, snacks, beverages, grab-n-go and take-n-bake meals and market items. 

Ski and Snowboard Storage

Ski and snowboard storage will be available for the winter season. Guests can check their skis or snowboard with the bellmen upon arrival, and their equipment will be stored at the Grand’s exclusive, secure, ski storage location in Gondola Square, just steps from the Gondola. Ski and snowboard boots will NOT be stored at this location. Guests will need to wear or bring their boots to/from the ski storage location. 

For more information visit HERE or call the bell stand at 970.871.5588 or extension 5588. 

Shuttle Service

The Steamboat Grand offers a complimentary shuttle that runs downtown from 4:15 pm to 10:15 pm, leaving the front door of the hotel :15 and :45 after the hour. The shuttle makes only three downtown stops for both pickup and drop offs: 7th Street across from Carl’s Tavern, 7th Street north next to Space Station Gas Station and 9th street south across from the fire station. Usage is on a first come, first served basis, no reservation necessary. Masks are required. IMPORTANT: You must call the shuttle line to be picked up (970-871-5499)

New this winter the Grand will also offer a grocery store shuttle to City Market only. The grocery store shuttle will operate between 11:00am to 3:30pm. Reservation required and can be scheduled with the Bell Stand or Concierge. IMPORTANT: You must call the shuttle line to be picked up (970-871-5499).

CLICK HERE for more information and shuttle maps.

The Free Bus System operated by the city of Steamboat Springs will also be available. Click here to learn more about the Free Bus System. 

Personal Business Office

The Steamboat Grand offers a personal office space, located in the Saddle Creek conference room, that will be equipped with wifi access. Guests can sign up in advance for a 30 minute time slot and will be asked kindly to wear a mask at all times and to wipe down the office space when their time slot concludes. Cleaning supplies will be provided and hours of operation will be 6:00am to 9:00pm. SIGN UP HERE or on the Steamboat Grand mobile app under the “Business Office” tile.

Steamboat Resort Updates 

For all Steamboat Resort product and mountain operation updates please visit www.steamboat.com/trailforward 

Winter Booking and Cancellation Policy 

Are you yearning for a ski vacation to Steamboat, but you are hesitant and nervous about the upcoming winter season? Worry no more. New this season, The Steamboat Grand has relaxed its booking and cancellation policies so you can enjoy flexibility and peace of mind as you book the Steamboat winter vacation of your dreams. 

Our Worry Free Vacation Policy will help you plan with confidence by providing the opportunity for a refund or credit, along with flexible cancellation policies, on your lodging and on Steamboat Resort products (including lift tickets, Snowsports School and Steamboat Sports Rentals). 

Cancellations:

Pre-purchase our Ski Town USA or Passholder Vacation Package for the best prices for lifts and lodging at the Steamboat Grand. If your plans change and you must cancel your stay, you can do so before 21 days of your arrival for a full refund less 10% lodging deposit (airfare and travel insurance may have separate policies). Should the resort be closed due to COVID-19 during any part of your planned vacation, Grand refunds will be available less the 10% booking deposit.

Bookings:

We have also changed our booking guidelines to offer guests a 10% booking deposit at the time of booking with final payment due 30 days prior to arrival.

Ready to book? Still have questions? Speak with a reservation expert daily at 877.306.2628 from 8:00am to 4:30pm MST or via our online chat at steamboat.com

Wellness and Cleanliness Protocols

The Steamboat Grand, along with Steamboat Resort, is committed to the health and safety of our employees, guests, and community. We are demonstrating this commitment with the development of protocols and procedures across all our operations.  

These procedures and protocols have been developed in partnership with the Routt County Public Health, with support from UCHealth, and to meet the requirements defined by Colorado Department of Public Health and the Environment (CDPHE) and the Center for Disease Control (CDC). As requirements and guidance change, we will work closely with Routt County to update these protocols and adjust our operations to protect our employees and guests.  

Guest Health and Commitment 

We ask our guests for their assistance and support our effort to implement health and safety guidelines for everyone’s benefit by joining us in the 5 Commitments to Containment, familiarizing themselves with the Guest COVID Code of Conduct, and limit social gatherings to only members from your household as part of the current Routt County public health order. Learn More.

  • I will maintain 6 feet of social distancing. 
  • I will wash my hands frequently with soap and water. 
  • I will cover my face in public. 
  • I will stay home if I am at risk or if I am sick. 
  • I will seek immediate testing if I have symptoms. 

Employee Health and Commitment 

Pursuant to Routt County Public Health Order 2020-03 and State of Colorado Public Health Order 20-28, every employee is required to self-monitor for COVID-19 symptoms prior to arriving for work and must also undergo a temperature screening at the start of their shift each day to ensure a healthy work environment. Those who are not well, show any signs of symptoms, or live with a COVID positive individual will not be allowed to work or come on property until they are 24 hours fever-free AND it has been at least 10 days since experiencing their first symptoms. 

Employees will have easy access to hand sanitizer or hand-washing stations. 

Employees will receive continuous training on proper PHE (Personal Health Equipment) usage and importance of handwashing, cleaning and social distancing. 

Employees are required to wear a face covering throughout the duration of their shift. 

Enhanced Hotel Cleanliness and Disinfectant Measures 

All high-touch points (door knobs, elevator buttons, table tops, railings etc.) in public areas and back-of-house will be disinfected more frequently using cleaning products in accordance to EPA guidelines for infectious pathogens. 

Hand sanitizing stations will be easily visible and available in public areas for guest and employee use. 

Disinfecting protocols for guest rooms will increase focus on high-touch items such as remote controls, furniture and door handles, light switches, and bathroom handles. 

In the event that a previous or current guest test positive for COVID-19, their room will remain out of service for 72 hours and undergo enhanced cleaning and disinfecting using EPA approved products. 

Plexiglass will be utilized at transaction centers and where available to protect interactions within six feet. 

Signage will be posted on the property to help guide guests and staff on how to practice social distancing. 

Restaurants and seating at indoor and outdoor communal places will be reconfigured to ensure safe distances are maintained between guests. This includes the pool area. 

Quarantine procedures have been put in place in the event of an onsite guest testing positive for COVID-19. 

The fitness center, pool and hot tubs will have enhanced cleaning protocols and will operate on a reduced capacity restriction. Learn more HERE

What if I am sick? 

If you are experiencing symptoms or test positive for COVID-19 prior to your visit to Steamboat, please remain at home and call Reservations at  877.306.2628 for assistance. If you become ill while staying with us, please remain in your unit and call the Front Desk for support. All guest rooms will remain out of service for 72 hours until undergoing an enhanced cleaning and disinfecting using EPA approved products in the event the previous/current guest tests positive for COVID-19. 

Helpful Winter FAQ’s

What is your cancellation policy for my lodging? 

Pre-purchase our Ski Town USA or Passholder Vacation Package for the best prices for lifts and lodging at the Steamboat Grand. If your plans change and you must cancel your stay, you can do so before 21 days of your arrival for a full refund less 10% lodging deposit (airfare and travel insurance may have separate policies). Should the resort be closed due to COVID-19 during any part of your planned vacation, Grand refunds will be available less the 10% booking deposit.

What if I test positive for COVID-19 or am experiencing symptoms during my visit? 

If you are experiencing COVID symptoms or have tested positive for the virus within the last 14 days, please do not come to the hotel or the resort. If you have a Snowsports School lesson, rental appointment, or lift ticket, call Central Reservations at 877-306-2628 for assistance to change your plans. If you begin experiencing symptoms during your visit, please stay in your room and call the front desk at 970-871-5500 or Ext. 6102.

What are your safety protocols for the winter? 

We have always placed the highest emphasis on the wellbeing of our guests and staff. In keeping with CDC, American Hotel and Lodging Association Safe Stay, and local/state guidelines we have implemented additional measures to minimize the spread of the virus at the hotel and resort. Our enhanced safety guidelines include, but are not limited to, property-wide enhanced cleaning and disinfectant measures, limited touchpoints at check in, and shared space guidelines in elevators and physical distancing policies. Our employees undergo temperature and health screenings for COVID-19 symptoms in addition to protective measures including face coverings, continuous training on proper PHE and access to hand sanitizer or hand-washing stations. 

Steamboat Resort FAQ’s