HOTEL INFORMATION AND UPDATES TO THE FALL AND WINTER 2020/2021 SEASON
We have always placed the highest emphasis on the wellbeing of our guests and staff, and while a few things will look at little different this season, what will never change is our friendliness, our hospitality, and our commitment to making sure your Steamboat experience is unforgettable because here at The Steamboat Grand – Nothing is more important than you!
In keeping with CDC, American Hotel and Lodging Association Safe Stay, and local/state guidelines we have implemented additional measures to minimize the spread of the virus at the hotel. We kindly ask for your assistance and support in helping us provide a healthy and fun environment for all, and know that these preventative measures, procedures and protocols may change as new guidelines become available.
We encourage you to visit this site regularly for updates pertaining to hotel procedures and important and helpful information. If you have any questions or concerns, our reservation experts are available at 877.306.2628 from 8:00am to 4:30pm MST and would be happy to speak with you.
Steamboat Resort is scheduled to open for its winter ski season on November 21, 2020. For updates and important information regarding Steamboat Resort – I.e. lift tickets and passes, mountain operations, dining, rentals, etc., we encourage you to visit www.steamboat.com/trailforward.
Winter Booking and Cancellation Policy
Are you yearning for a ski vacation to Steamboat, but you are hesitant and nervous about the upcoming winter season? Worry no more. New this season, The Steamboat Grand has relaxed its booking and cancellation policies so you can enjoy flexibility and peace of mind as you book the Steamboat winter vacation of your dreams.
Our Worry Free Vacation Policy will help you plan with confidence by providing the opportunity for a refund or credit, along with flexible cancellation policies, on your lodging and on Steamboat Resort products (including lift tickets, Snowsports School and Steamboat Sports Rentals).
PRIOR TO NOVEMBER 2, 2020: You can cancel by November 2, 2020 and you will receive a full refund less the 10% booking deposit, airfare and travel insurance will be issued.
AFTER NOVEMBER 2, 2020: Refunds or credits (refund or credit based on specific property reserved) less the 10% booking deposit, air and travel insurance, will be available should the resort be closed due to COVID-19 during any part of your planned vacation.
We have also changed our booking guidelines to offer guests a 10% booking deposit at the time of booking with final payment due 30 days prior to arrival or 45 days prior to arrival for stays between December 18, 2020, and January 3, 2021.
So, go ahead. Start planning and dreaming about winter days spent on the mountain making turns. The season will be here before you know it!
Ready to book? Still have questions? Speak with a reservation expert daily at 877.306.2628 from 8:00am to 4:30pm MST or via our online chat at steamboat.com.
Hotel Updates for Fall and Winter 20/21 Season
Upon your arrival, you can expect some adjustments to your experience. We ask our guests for their support and understanding in our effort to providing a fun and healthy environment for all.
FALL 2020 CLOSURES*:
- The Steamboat Grand pool and both hot tubs are closed for maintenance* – Projected to reopen at 9:00am on October 30, 2020.
- The Steamboat Grand Fitness Center, locker rooms, steam room and sauna are currently closed due to construction and are projected to reopen at 6:00am on October 30, 2020.
- The Grand Spa is currently closed is projected to reopen December 1, 2020.
- The Poolside Bistro and Grand Cafe and Gift Shop are closed.
*On October 14, 2020 there was an unexpected water line cut while servicing one of our hot tubs forcing immediate closure of the pool and both hot tubs due to flooding.
We apologize for these inconveniences. If you would like to speak with an agent regarding a current reservation during this time, please call 877.306.2628.
Face Mask or Covering is Required
Please bring a face mask to wear in all public spaces of The Steamboat Grand hotel and around the community as a part of the 5 Commitments to Containment. Those unwilling to wear a face covering will not be welcomed at the hotel or at Steamboat Resort. Learn More
No Daily Housekeeping
Our housekeeping staff will not be entering guests rooms while they are occupied and we will allow adequate time between guest stays if possible. Please note, adequate time between guest stays is not a guarantee. If a guest wishes to have their room cleaned during their stay it will be by request-only.
We kindly ask that guests contact the front desk or submit a request through the Steamboat Grand mobile app if they require additional bedding, towels, in-room amenities or toiletries during their stay. Upon delivery, items will be placed outside of the guests’ room.
Directions on how to download the mobile app will be available closer to the winter season.
Enhanced Cleaning and Wellness Protocols
The Steamboat Grand is committed to the health and wellness of our guests, employees and community. We are demonstrating this commitment with enhanced cleaning and protective measures for our employees and guests. For more details about our commitment visit our Wellness and Cleanliness Protocols.
Bell, Valet and Parking Services
Daily Bell service is available for guest luggage and bell carts will also be available for self-service. Bell carts are sanitized between each use by hotel staff.
Valet parking will not be available this winter. Guests can choose to park in the hotel’s underground garage for $25/night or directly across the street in the Ski Time Square parking garage for $20/night.
Check-in time is 4:00pm, and to expedite the check-in process and limit touchpoints between guests and staff, guests will be able to check-in via our Steamboat Grand Mobile App. Directions on how to download the app and check-in for your reservation will be available closer to the winter season. Guests do NOT need to use the mobile app for check-in if they do no wish too.
All guests will still need to stop by the front desk upon arrival to receive their room keys. Plexiglass is installed to provide extra precaution and social distancing between staff and guests.
Our knowledgeable concierge staff will be available daily this winter season to answer questions and assist guests with booking dining reservations or additional winter activities. Guests can visit the concierge desk on the main hotel lobby, dial extension 5526, or submit a request via email to firstname.lastname@example.org. Guest will also be able to submit a request through our Steamboat Grand mobile app. Directions on how to download the app as well as concierge hours of operation will be available closer to the winter season.
Fitness Center, Pool and Hot Tubs
The Steamboat Grand pool and two hot tubs and newly renovated Fitness Center are open with additional social distancing, cleaning procedures and capacity restrictions in place. There is a maximum occupancy of 50 people allowed in the pool area at a time and 10 in the Fitness center. Guests must sign up in person at the Fitness Center desk, located on the hotel’s second floor. Only one pool/hot tub and one Fitness Center session per person per day. The pool and hot tub area will close for 30 minutes between sessions for enhanced cleaning procedures. For hours of operation visit HERE.
The Poolside Bistro will be open daily (weather dependent) for beverage service. Hours of operation and menu will be available closer to the winter season. Only alcoholic beverages and food purchased from the Steamboat Grand are allowed in the pool area.
The Grand Spa
The Grand Spa will be open daily for the winter 2020/2021 season with a projected opening date of December 1, 2020. Enhanced cleaning procedures will be in place and reservations must be made at least 24 hours in advance. Please visit steamboatgrand.com/grand-spa/ for a full list of treatments and to make a reservation today.
The Cabin restaurant, located on the main lobby level, will serve breakfast, lunch, happy hour and dinner daily. There will be no breakfast buffet this winter season and there will limited seating to comply with proper social distancing protocols.
The Grand Café will be open daily for grab-n-go food and beverage offerings. Hours of operation, menu items, and further details will be available closer to the winter season.
In Room Dining service will be available this winter. Menu items and additional information will be available closer to the winter season.
The Poolside Bistro will be open daily (weather dependent) for beverage service. Hours of operation and menu will be available closer to the winter season. Only alcoholic beverages and food purchased from the Steamboat Grand is allowed in the pool area.
Ski and Snowboard Storage
Ski and snowboard storage will be available for the winter season. Guests can check their skis or snowboard with the bellmen upon arrival, and their equipment will be stored at the Grand’s exclusive, secure, ski storage location in Gondola Square, just steps from the Gondola. Ski and snowboard boots will NOT be stored at this location. Guests will need to wear or bring their boots to/from the ski storage location.
For more information visit https://steamboatgrand.com/grand-services/ or call the bell stand at 970.871.5588 or extension 5588.
The Steamboat Grand will have daily shuttle service beginning in late November that will run downtown from 1:15pm to 10:15pm, leaving the front door of the hotel every fifteen and forty-five after the hour. Shuttles will operate at a limited capacity and will not make any additional stops other than the downtown area. We expect our guests to be patient and understanding if they need to wait for another shuttle due to capacity constraints.
The Free Bus System operated by the city of Steamboat Springs will also be available. Click here to learn more about the Free Bus System.
Children’s Holiday Activities and Daily Lobby Hot Chocolate and Cookies
To maximize social distancing and help maintain a healthy environment for all, we will not be hosting daily children’s holiday activities or providing hot chocolate and cookies in the hotel lobby. We are reviewing alternative holiday offerings for our guests and will provide more information closer to the winter season.
Steamboat Resort Updates
For all Steamboat Resort product and mountain operation updates please visit www.steamboat.com/trailforward
Wellness and Cleanliness Protocols
The Steamboat Grand, along with Steamboat Resort, is committed to the health and safety of our employees, guests, and community. We are demonstrating this commitment with the development of protocols and procedures across all our operations.
These procedures and protocols have been developed in partnership with the Routt County Public Health, with support from UCHealth, and to meet the requirements defined by Colorado Department of Public Health and the Environment (CDPHE) and the Center for Disease Control (CDC). As requirements and guidance change, we will work closely with Routt County to update these protocols and adjust our operations to protect our employees and guests.
Guest Health and Commitment
We ask our guests for their assistance and support our effort to implement health and safety guidelines for everyone’s benefit by joining us in the 5 Commitments to Containment:
- I will maintain 6 feet of social distancing.
- I will wash my hands frequently with soap and water.
- I will cover my face in public.
- I will stay home if I am at risk or if I am sick.
- I will seek immediate testing if I have symptoms.
Employee Health and Commitment
Pursuant to Routt County Public Health Order 2020-03 and State of Colorado Public Health Order 20-28, every employee is required to self-monitor for COVID-19 symptoms prior to arriving for work and must also undergo a temperature screening at the start of their shift each day to ensure a healthy work environment. Those who are not well, show any signs of symptoms, or live with a COVID positive individual will not be allowed to work or come on property until they are 24 hours fever-free AND it has been at least 10 days since experiencing their first symptoms.
Employees will have easy access to hand sanitizer or hand-washing stations.
Employees will receive continuous training on proper PHE (Personal Health Equipment) usage and importance of handwashing, cleaning and social distancing.
Employees are required to wear a face covering throughout the duration of their shift.
Enhanced Hotel Cleanliness and Disinfectant Measures
All high-touch points (door knobs, elevator buttons, table tops, railings etc.) in public areas and back-of-house will be disinfected more frequently using cleaning products in accordance to EPA guidelines for infectious pathogens.
Hand sanitizing stations will be easily visible and available in public areas for guest and employee use.
Disinfecting protocols for guest rooms will increase focus on high-touch items such as remote controls, furniture and door handles, light switches, and bathroom handles.
In the event that a previous or current guest test positive for COVID-19, their room will remain out of service for 72 hours and undergo enhanced cleaning and disinfecting using EPA approved products.
Plexiglass will be utilized at transaction centers and where available to protect interactions within six feet.
Signage will be posted on the property to help guide guests and staff on how to practice social distancing.
Restaurants and seating at indoor and outdoor communal places will be reconfigured to ensure safe distances are maintained between guests. This includes the pool area.
Quarantine procedures have been put in place in the event of an onsite guest testing positive for COVID-19.
The fitness center, pool and hot tubs will have enhanced cleaning protocols and will operate on a reduced capacity restriction and reservations will be required. Learn more HERE.
What if I am sick?
If you are experiencing symptoms or test positive for COVID-19 prior to your visit to Steamboat, please remain at home and call Reservations at 877.306.2628 for assistance. If you become ill while staying with us, please remain in your unit and call the Front Desk for support. All guest rooms will remain out of service for 72 hours until undergoing an enhanced cleaning and disinfecting using EPA approved products in the event the previous/current guest tests positive for COVID-19.
Helpful Winter FAQ’s
What is your cancellation policy for my lodging?
Purchase any of our 2020-21 winter packages by November 2 to lock in the best rates and availability. Should your plans change, you can cancel by November 2, 2020 for a full refund, less a 10% booking deposit on the Steamboat Grand lodging component. After November 2, 2020, refunds or credits will be available should the resort be closed due to COVID-19 during any part of your planned vacation. A 10% booking deposit with final payment due 30 days prior to arrival or 45 days prior to arrival for stays between December 18, 2020 and January 3, 2021. For cancellations made after November 2, 2020 for any reason other than COVID-19 closures, normal cancellation rules for credits and refunds apply.
What is your cancellation policy for my Steamboat lift tickets, Snowsports School or Steamboat Sports equipment rentals booked with my lodging package?
If you need to cancel a reservation for any Steamboat Resort product purchased before November 2, 2020, a full refund will be issued for all payments made toward lift tickets, SnowSports School and Steamboat Sports equipment rentals. Should the resort be closed due to COVID-19 during any part of your confirmed reservation for resort specific products you will have the option to receive a 100% refund or credit value toward the 2021/22 season.
What if I test positive for COVID-19 or am experiencing symptoms during my visit?
If you are experiencing COVID symptoms or have tested positive for the virus before your trip, please stay home to rest and recover. If you feel ill once you are here and have a Snowsports School lesson, rental appointment, or lift ticket, please remain in your room. Call Central Reservations at 877-306-2628 for assistance and we hope you feel better soon.
What are your safety protocols for the winter?
We have always placed the highest emphasis on the wellbeing of our guests and staff. In keeping with CDC, American Hotel and Lodging Association Safe Stay, and local/state guidelines we have implemented additional measures to minimize the spread of the virus at the hotel and resort. Our enhanced safety guidelines include, but are not limited to, property-wide enhanced cleaning and disinfectant measures, limited touchpoints at check in, and shared space guidelines in elevators and physical distancing policies. Our employees undergo temperature and health screenings for COVID-19 symptoms in addition to protective measures including face coverings, continuous training on proper PHE and access to hand sanitizer or hand-washing stations.