Spring Closures, Construction Information and COVID Regulations

Steamboat Resort is closed for winter operations and skiing. Summer activities are projected to begin on June 18, 2021.

With more individuals being vaccinated, we want to reiterate that all resort regulations (including social distancing and mask waring) are required for all guests, staff and community members, no matter their vaccination status.  We continue to work with our local and state health officials on requirements, guidance and best practices to operate this winter season. If their guidance changes specifically for guests who are vaccinated we will adapt our operations accordingly, but we do expect all requirements to continue through the remainder of the 20/21 season.

To our valued guests,

We have always placed the highest emphasis on the wellbeing of our guests and staff, and while a few things will look at little different, what will never change is our friendliness, our hospitality, and our commitment to making sure your Steamboat experience is unforgettable because here at The Steamboat Grand – Nothing is more important than you!

In keeping with CDC, American Hotel and Lodging Association Safe Stay, and local/state guidelines we have implemented additional measures to minimize the spread of the virus at the hotel. We kindly ask for your assistance and support in helping us provide a healthy and fun environment for all, and know that these preventative measures, procedures and protocols may change as new guidelines become available.

As a guest of the Steamboat Grand Hotel, Spa, restaurants and retail shops you are expected to adhere to all hotel, resort, local and state regulations in regards to COVID mitigation. This includes wearing masks, practicing social distancing and following guidelines put forth by the local health department. We expect our guests to show respect to hotel and resort staff when they enforce these regulations.

Should you test positive while staying at the Steamboat Grand Hotel, you and those in your party, are required to follow quarantine/isolation orders for the mandated period of time as directed by the Routt County Health Department, which includes not skiing/riding, dining in at restaurants, visiting the Spa, pools, fitness center and shops.

We encourage you to visit this site regularly for updates pertaining to hotel procedures and important and helpful information. If you have any questions or concerns, our reservation experts are available at 877.306.2628 from 8:00am to 4:30pm MST and would be happy to speak with you.

For other updates and important information regarding Steamboat Resort, we encourage you to visit www.steamboat.com/trailforward.

Spring Closures and Construction

HOTEL AMENITY CLOSURES:
The Steamboat Grand pool and hot tubs will be closed for annual maintenance starting 10pm on Sunday April 11, 2021 and projected to reopen on Friday May 21, 2021 at 9am.

The fitness center will be closed for a remodel starting April 1, 2021 and is projected to reopen on June 1, 2021.

The Grand Spa will be closed starting Sunday, April 11, 2021 and projected to reopen on June 4, 2021.

The Grand Market and Poolside Bistro will close for the winter season on April 4, 2021 and projected to reopen closer to Memorial Day weekend.

The front desk is closed from 3:00am to 7:00am. During this time guests can contact security at 970-846-1055 for assistance.

CONSTRUCTION NOTIFICATIONS:

The city of Steamboat Springs will be installing a roundabout at the intersection of Mount Werner Road and Steamboat Boulevard. Construction will begin on April 12, 2021 and projected to conclude in July. During this time, Mt. Werner Rd will be closed starting at the intersection of Pine Grove Rd and Mount Werner Rd up to the Arnold Barn.

Steamboat Resort will be undergoing a redevelopment project at the base area starting April 12, 2021 to further enhance the guest experience. Guests should expect construction in the base area throughout this summer and fall, and although the Gondola will be closed, summer activities will be available starting June 18, 2021. Visit Full Steam Ahead for more information.

DIRECTIONS TO THE STEAMBOAT GRAND AND STEAMBOAT RESORT:

From the South/Rabbit Ears Pass: Take highway 40 north to the intersection of Walton Creek Rd. Take a right on Walton Creek Rd and follow for approximately 1/2 mile and take a left on Village Drive. When you reach the stop sign (Wild Plum market will be on your left) take a left on Apre Ski Way. Take the first exit at the roundabout onto Mt. Werner Cir. The Steamboat Grand will be on your left up the hill approximately .25 miles and Steamboat Resort will be on your right.

From the North/Downtown: Take highway 40 south to the intersection of Walton Creek Rd. Take a left on Walton Creek Rd and follow for approximately 1/2 mile and take a left on Village Drive. When you reach the stop sign (Wild Plum market will be on your left) take a left on Apre Ski Way. Take the first exit at the roundabout onto Mt. Werner Cir. The Steamboat Grand will be on your left up the hill approximately .25 miles and Steamboat Resort will be on your right.

Hotel Updates for Summer 2021

The Steamboat Grand Mobile App

Download the Steamboat Grand App to Express Check-In to your reservation and get helpful hotel information right at your fingertips. Simply download the App via the QR code below or search “The Steamboat Grand” in your App Store.

Face Mask or Covering is Required

Please bring a face mask to wear in all public spaces of the hotel, resort and around the community as a part of the 5 Commitments to Containment. Those unwilling to wear a face covering will not be welcomed at the hotel or at Steamboat Resort. Learn More.

Social Gatherings are Limited

Please keep personal gatherings limited to 10 people or no more than two households. Social gatherings are limited as part of Routt County’s current public health order. Learn more. Learn More.

No Daily Housekeeping 

For your wellbeing our housekeeping staff will not be entering guests rooms while occupied. Guests can contact the front desk or submit a request through the Steamboat Grand mobile app under the “Housekeeping Request” tile if they require additional bedding, towels, in-room amenities or toiletries.

Enhanced Cleaning and Wellness Protocols 

The Steamboat Grand is committed to the health and wellness of our guests, employees and community. We are demonstrating this commitment with enhanced cleaning and protective measures for our employees and guests. For more details about our commitment visit our Wellness and Cleanliness Protocols.

BellValet and Parking Services 

Daily Bell service is available for guest luggage and bell carts will also be available for self-service. Bell carts are sanitized between each use by hotel staff.  

Valet is also available daily for $20/night. Guests can choose to park in the hotel’s underground garage for $15/night or directly across the street in the Ski Time Square parking garage for $10/night.  

Check-in 

Check-in time is 4:00pm, and to expedite the check-in process and limit touchpoints between guests and staff, guests are able to check-in via our Steamboat Grand Mobile App. Guests do NOT need to use the mobile app for check-in if they do no wish too.

All guests will still need to stop by the front desk upon arrival to receive their room keys. Plexiglass is installed to provide extra precaution and social distancing between staff and guests.

Concierge 

Concierge will conclude for the winter season on April 11, 2021 and projected to reopen Memorial Day Weekend.

Pool and Hot Tubs*

The Steamboat Grand pool and two hot tubs will have enhanced cleaning protocols, a maximum capacity of 50 people per session and reservations will be required under Routt County COVID-19 mitigation. Reservations can be made up to 48 hours in advance for a 90 minute time slot (one slot per person per day). The pool and hot tubs will be closed for 30 minutes in between sessions for cleaning.

Hours of operation will be 9:00am to 8:30pm.

90 minutes Session Times will be: 9am-10:30am, 11am-12:30pm, 1pm-2:30pm, 3pm-4:30pm, 5pm-6:30pm and 7pm-8:30pm.

* The Steamboat Grand pool and hot tubs will be closed starting 10pm on Sunday April 11, 2021 and projected to reopen on Friday May 21, 2021 at 9am. All pool and hot tub information subject to change.

Fitness Center*

The Steamboat Grand full service fitness center facility offers a complete selection of cardiovascular and weightlifting machines. Enhanced cleaning protocols and a reduced occupancy restriction is currently in place under Routt County COVID-19 mitigation. Usage is on a first come first served basis. Restrooms are available, but lockers, sauna and steam room are currently closed for your wellbeing.

Hours of operation are 6:00am to 8:30pm. For additional information visit HERE.

*The fitness center will be closed starting April 1, 2021 and is projected to reopen on June 1, 2021 due to construction.

The Grand Spa

The Grand Spa will be open daily from 10:00am to 6:00pm starting June 4, 2021. Enhanced cleaning procedures are in place and reservations must be made at least 24 hours in advance. Please visit steamboatgrand.com/grand-spa/ for a full list of treatments and to make a reservation today. 

Dining

The Cabin restaurant, located on the main lobby level, will serve breakfast, lunch, happy hour and dinner daily. Room delivery, carry out and limited dine-in service will be available to comply with proper social distancing protocols.

The Grand Market will be open daily from 7:00am to 7:00pm and will offer Starbucks’ coffee drinks and a variety of salads, snacks, beverages, grab-n-go and take-n-bake meals and market items. 

The Poolside Bistro will be open for the summer. Hours of operation will be available closer to the summer season.

Shuttle Service

The Steamboat Grand offers a complimentary shuttle that runs downtown from 4:15 pm to 10:15 pm, leaving the front door of the hotel :15 and :45 after the hour. The shuttle makes only three downtown stops for both pickup and drop offs: 7th Street across from Carl’s Tavern, 7th Street north next to Space Station Gas Station and 9th street south across from the fire station. Usage is on a first come, first served basis, no reservation necessary. Masks are required. IMPORTANT: You must call the shuttle line to be picked up (970-871-5499).

CLICK HERE for more information and shuttle maps.

The Free Bus System operated by the city of Steamboat Springs will also be available. Click here to learn more about the Free Bus System. 

Local and State COVID Regulations

Booking and Cancellation Policies

Summer 2021

Bookings:

A 1 night deposit is due at time of booking with final payment due 7 days prior to arrival.

Cancellations:

For stays April 12, 2021-November 18, 2021: Airfare, travel insurance, and processing fee are nonrefundable. Lodging reservations cancelled more than 48 hours prior to arrival are refundable less $25 cancellation fee, airfare, travel insurance, and processing fee (the 1 night deposit is refundable less the cancellation fee.)  Reservations cancelled within 48 hours of arrival are nonrefundable.

Wellness and Cleanliness Protocols

The Steamboat Grand, along with Steamboat Resort, is committed to the health and safety of our employees, guests, and community. We are demonstrating this commitment with the development of protocols and procedures across all our operations.  

These procedures and protocols have been developed in partnership with the Routt County Public Health, with support from UCHealth, and to meet the requirements defined by Colorado Department of Public Health and the Environment (CDPHE) and the Center for Disease Control (CDC). As requirements and guidance change, we will work closely with Routt County to update these protocols and adjust our operations to protect our employees and guests.  

Guest Health and Commitment 

We ask our guests for their assistance and support our effort to implement health and safety guidelines for everyone’s benefit by joining us in the 5 Commitments to Containment, familiarizing themselves with the Guest COVID Code of Conduct, and limit social gatherings to a maximum of 10 people and no more than two households as part of the current Routt County public health order. Learn More.

  • I will maintain 6 feet of social distancing. 
  • I will wash my hands frequently with soap and water. 
  • I will cover my face in public. 
  • I will stay home if I am at risk or if I am sick. 
  • I will seek immediate testing if I have symptoms. 

Employee Health and Commitment 

Pursuant to Routt County Public Health Order 2020-03 and State of Colorado Public Health Order 20-28, every employee is required to self-monitor for COVID-19 symptoms prior to arriving for work and must also undergo a temperature screening at the start of their shift each day to ensure a healthy work environment. Those who are not well, show any signs of symptoms, or live with a COVID positive individual will not be allowed to work or come on property until they are 24 hours fever-free AND it has been at least 10 days since experiencing their first symptoms. 

Employees will have easy access to hand sanitizer or hand-washing stations. 

Employees will receive continuous training on proper PHE (Personal Health Equipment) usage and importance of handwashing, cleaning and social distancing. 

Employees are required to wear a face covering throughout the duration of their shift. 

Enhanced Hotel Cleanliness and Disinfectant Measures 

All high-touch points (door knobs, elevator buttons, table tops, railings etc.) in public areas and back-of-house will be disinfected more frequently using cleaning products in accordance to EPA guidelines for infectious pathogens. 

Hand sanitizing stations will be easily visible and available in public areas for guest and employee use. 

Disinfecting protocols for guest rooms will increase focus on high-touch items such as remote controls, furniture and door handles, light switches, and bathroom handles. 

In the event that a previous or current guest test positive for COVID-19, their room will remain out of service for 72 hours and undergo enhanced cleaning and disinfecting using EPA approved products. 

Plexiglass will be utilized at transaction centers and where available to protect interactions within six feet. 

Signage will be posted on the property to help guide guests and staff on how to practice social distancing. 

Restaurants and seating at indoor and outdoor communal places will be reconfigured to ensure safe distances are maintained between guests. This includes the pool area. 

Quarantine procedures have been put in place in the event of an onsite guest testing positive for COVID-19. 

The fitness center, pool and hot tubs will have enhanced cleaning protocols and will operate on a reduced capacity restriction. Learn more HERE

What if I am sick? 

If you are experiencing symptoms or test positive for COVID-19 prior to your visit to Steamboat, please remain at home and call Reservations at  877.306.2628 for assistance. If you become ill while staying with us, please remain in your unit and call the Front Desk for support. All guest rooms will remain out of service for 72 hours until undergoing an enhanced cleaning and disinfecting using EPA approved products in the event the previous/current guest tests positive for COVID-19. 

Helpful FAQ’s

Vaccinated individuals are still required to wear a mask

With more individuals being vaccinated, we want to reiterate that all resort regulations (including social distancing and mask waring) are required for all guests, staff and community members, no matter their vaccination status.  We continue to work with our local and state health officials on requirements, guidance and best practices to operate this winter season. If their guidance changes specifically for guests who are vaccinated we will adapt our operations accordingly, but we do expect all requirements to continue through the remainder of the 20/21 season.

What if I test positive for COVID-19 or am experiencing symptoms during my visit? 

If you are experiencing COVID symptoms or have tested positive for the virus within the last 14 days, please do not come to the hotel or the resort. If you have a Snowsports School lesson, rental appointment, or lift ticket, call Central Reservations at 877-306-2628 for assistance to change your plans.

Should you test positive while staying at the Steamboat Grand Hotel, you and those in your party, are required to follow quarantine/isolation orders for the mandated period of time as directed by the Routt County Health Department, which includes not skiing/riding, dining in at restaurants, visiting the Spa, pools, fitness center and shops.

If you are experiencing symptoms during your visit, please stay in your room and call the front desk at 970-871-5500 or Ext. 6102. They can direct you to the local health department or UCHealth Medical Center to arrange a testing appointment.

What are your safety protocols? 

We have always placed the highest emphasis on the wellbeing of our guests and staff. In keeping with CDC, American Hotel and Lodging Association Safe Stay, and local/state guidelines we have implemented additional measures to minimize the spread of the virus at the hotel and resort. Our enhanced safety guidelines include, but are not limited to, property-wide enhanced cleaning and disinfectant measures, limited touchpoints at check in, and shared space guidelines in elevators and physical distancing policies. Our employees undergo temperature and health screenings for COVID-19 symptoms in addition to protective measures including face coverings, continuous training on proper PHE and access to hand sanitizer or hand-washing stations. 

Steamboat Resort FAQ’s