Hotel Policies

Check-in time: 4pm
Check-out time: 11am

Please feel free to contact our professional staff for additional questions or vacation planning assistance.

Pet Policy

Service animals, specifically trained to provide a service covered under the Americans with Disabilities Act, are welcome. Emotional support, therapy, comfort, or companion animals do not currently qualify as service animals under the ADA.

Smoking Policy

For the comfort of all guests, The Steamboat Grand is a non-smoking property. A $250 deep cleaning fee will be charged for smoking in the room or on the guest balcony. Smoking is prohibited within a distance of 20 feet from outside entrances.

Quiet Hours

The Steamboat Grand observes quiet hours between 10:00pm and 8:00am, daily. Unsupervised children in the hallways after 10pm will be asked to return to their rooms. Guests are asked to observe quiet hours, even within their rooms, between 10:00pm and 8:00am.

Steamboat Grand Backyard

The Steamboat Grand has a beautiful backyard and pavilion for guest’s enjoyment. If you would like to reserve the space for a private event, please contact The Steamboat Grand Catering Department.

Pool and Hot Tubs

The pool and hot tubs are open from 9:00am to 9:45pm, daily. The pool and hot tubs are available for registered guests and homeowners of The Steamboat Grand only. Outside alcohol is not permitted within the pool area. Coolers with food and/or drinks are also not permitted within the pool area. Children 16 and under must be with an adult, over the age of 18, at the pool and hot tubs.

*Please note the pool and hot tubs do close in the Spring and Fall for maintenance. Contact the Front Desk for exact dates.

Fitness Center

The Fitness center is open from 6am to 10pm, daily. The fitness center is available for registered guests and homeowners of The Steamboat Grand only. You must be at least 16 years old to utilize the fitness center.

Alcohol Policy

Due to Colorado State Law regarding Liquor Licenses outside alcohol is not permitted in or around the pool, hot tubs, fitness center, owner’s lounge, restaurants, backyard, or conference space. Alcohol must be purchased from The Cabin, The Grand Café, Poolside Bistro, or a Conference Banquet Bar.

Parking

Valet Parking is available to all overnight guests for $25 per vehicle per night December – Mid-April, and $17 per vehicle per night Mid-April – November.
Self-parking is available in 2 different lots for guest. The lot across from the main entrance is $15 per vehicle per night December – Mid-April, and $5 per vehicle per night Mid-April – November. The underground garage is $20 per vehicle per night December – Mid-April and $12 per vehicle per night Mid-April – November.

Rollaway

Rollaway charge is $15 per night. Limit one per room. Rollaways are placed in rooms at turn-down service, between 4:00pm and 6:00pm. Please contact the front desk if you would like to have a rollaway placed in your room earlier in the day.

Cribs

Cribs are available on a first come, first serve basis. To put in a request for a crib please contact the Front Desk.

Winter Policies (Thanksgiving – Mid April)

Winter Lodging Payment Plan

Reservations including lodging: $50 per lodging unit, plus payment for air, travel insurance, and processing fee is due at the time of booking. 15% of the reservation total is due 10 days after booking; full and final payment is due 35 days prior to arrival (45 days for holiday reservations). All other reservations (without lodging): payment for air, travel insurance and process fee is due at the time of booking; 15% of the reservation total is due 10 days after booking, final payment is due 35 days prior to arrival (45 days for holiday reservations).

*Once paid in full, Vacation Protection Plan premiums are non-refundable. Reservations are guaranteed and non-refundable once paid in full. Policies vary by season and are subject to change.

*Payment for air, travel insurance and processing fee is due at time of booking and non-refundable.

Winter Cancellation Policy

If a lodging reservation is cancelled 10 days or less after booking, your initial deposit will be forfeited. Lodging reservations cancelled after the 15% deposit and prior to final payment will forfeit the initial deposit plus $50 per adult, per lodging component for winter reservations. Once your reservation is paid in full it is non-refundable. Winter activity only reservations (without lodging) will be assessed a $50 flat fee if cancelled 10 days or more after booking and prior to final payment. Processing fee, aid, and travel insurance are paid in full at time of booking and therefore nonrefundable. Once your reservation is paid in full it is nonrefundable.

Summer Policies

Summer Lodging & Package Policy

A 1 night deposit plus full payment for air, activities, travel insurance, and processing is due at time of booking. Final payment is due 7 days prior to arrival.
If a reservation or lodging unit is cancelled more than 2 days prior to arrival, $25 cancellation fee will be forfeited. If a reservation or lodging unit is cancelled 2 days or less prior to arrival, all payments will be forfeited.

All other reservations (without lodging): Payment is due in full at time of booking.

*Payment for air, activities, travel insurance and processing fee is due at time of booking and non-refundable.

*Once paid in full, Vacation Protection Plan premiums are non-refundable. Reservations are guaranteed and non-refundable once paid in full. Policies vary by season and are subject to change.

General Lodging and Package Policy

One free allowable change per reservation is permitted. If multiple units are included on a reservation, canceling one or more of those units is not an allowable change and is subject to cancellation penalties. After one free allowable change, you will be assessed a $25.00 per change fee. All changes are subject to availability, our cancellation policies, and may affect package price and promotional offers.

Airline tickets are nonrefundable and nontransferable. Once the ticket is purchased, the name cannot be changed. Passenger is responsible for all change fees and/or fare increases associated with reservation changes. Pre-assigned seating is not guaranteed. We recommend passengers reconfirm their reservation directly with the airline 24 hours prior to travel. Additional restrictions may apply.

Hotel Resort Fee includes:

The Resort Fee for The Steamboat Grand includes the following: Newspapers in the Lobby, In-Town Shuttle Service, Concierge Service, Local and Long Distance Calls, In-Room Coffee/Tea, Morning Coffee in the Lobby, Ski Valet Service, Ski Storage, Fitness Center, Pool and Hot Tubs, Computer and printer access, Flavored water in the lobby, On Mountain Fireworks, Free Concerts in the base area, Cookies and Hot Chocolate in the Lobby seasonally, Free Movies in the base area, Airline Program, Seasonal Water Aerobics, and Seasonal Programs (Holiday Activities, Cowboy Downhill, Springalicious Activities, Mardi Gras Activities).